Any Unit Holder (the "Complainant") may make a complaint about any aspect of the Trust by writing to the Responsible Entity at the registered office of the Responsible Entity. Indirect investors also have access to this complaints resolution policy. The Complainant must set out in the notice adequate details of the complaint and provide its name and contact details. If the complaint is not sufficiently described so as to prevent the complaint from being adequately investigated, the Responsible Entity must make reasonable enquiries to obtain full particulars of the complaint.